Frequently Asked Questions

Should you have questions about our products, service, guarantees, etc., we would be delighted to speak to you. Bringing you the best in customer service and product quality, with a personalized touch is the Marvin way! However, there are some questions that people frequently ask, so scroll down and perhaps you’ll find what you need to know right here. If you don’t see your question below, feel free to contact us.

Do you charge for a consultation?

All consultations are complimentary. And included in our detailed consultation is an estimate of costs for the products and options you select for your project. In order to provide this estimated cost, all windows and door openings must be measured. We’d be happy to set up an appointment at your convenience, and provide you with a complimentary consultation. Contact us today.

Can installation be done in the winter?

Yes it can, excluding extreme conditions. But don’t fear replacing your windows in the winter. It might be the perfect time for you. We follow a simple protocol and take steps that minimizes your discomfort during the process. We’ll do things like; remove and replace one window at a time, close interior room doors, cover larger openings with floor to ceiling plastic barriers as we work. Old or inefficient windows can make your home feel uncomfortably chilly as cold air leaks in. Once your new Marvin windows are installed, you will experience the benefits of energy efficient windows. In addition to warmer rooms, you should start seeing immediate savings on your winter energy bills.

How long is the delivery time once an order is placed?

Generally, your products will arrive 4-6 weeks after the order is placed. Please keep in mind that Marvin is a made-to-order company. Products are not built until they have been ordered. The lead times (the time between the initiation and completion of the production process) can vary depending upon product type, and whether it is a standard or custom option. Once your order is ready we will perform a quality control check, get it packed on our trucks and prepared for delivery to you job sit.

What is at the warranty?

We offer a 10-year warranty on the entire product, with a 20-year glass warranty against seal failure. Marvin Windows and Doors is committed to bringing you the highest quality windows, doors and customizable options. One way we show that commitment is through our warranty. The Limited warranty extends to the owner of the structure in which the products were originally installed and is fully transferable–which can help add re-sale value to your home.

How do I care for my windows / doors?

Care varies depending on the type of window or door you own. For information, please refer to the Owners Manual located on the Literature Page. For your convenience we also have care and maintenance information and operating instructions, located on the Marvin Windows and Doors website.

For care and maintenance, see the Care and Maintenance webpage of www.marvin.com or consult the respective Owner's Manuals. For operating instructions, see the Double Hung - Next Generation Operating Instructions or Double Hung Operating Instructions or Glider Operating Instructions or Casement Operating Instructions.

Do you offer triple pane windows?

We offer the widest selection of tri-pane, of any company, for both windows and doors to suit your needs. When you’re looking for enhanced energy performance, Triple-pane windows can work best. Marvin Tripane products offer a range of low-E configurations for greater Solar Heat Gain control, including panes filled with argon or krypton-argon gas for added efficiency. But no matter how many panes there are, if the window is poorly constructed, poorly installed or allows air leakage, it will not be efficient. Energy efficiency is achieved through the use of various window technologies. And we invite you to contact us to learn more.

Whom do I contact if I have a service question?

Marvin Windows and Doors exemplary customer service is one of Marvin's key differentiators from many of its competitors. For excellent customer service, please contact your sales representative or local Marvin location.