WARRANTY & SERVICE

Warranty Documents

Warranty Claims

If you have a warranty claim, please contact the retailer you purchased your Marvin window or door products from. They will be most familiar with your purchase and/or project. Make sure you provide the serial number. (It is found directly on your Marvin window or door products.) For details, see How to Identify Marvin Products listed below.
To find the name and location of your local retailer, you can search the Marvin Canada locator or call your Regional Office to find the one nearest you.

• Marvin Canada
• Head Office
• Warranty Department
• 1455 Courtneypark Drive East
• Mississauga, ON L5T 2E3

Determining Product Warranty

The retailer’s service representative will help you determine if your concern is covered under warranty. Please note, if a repair or replacement of materials is required, there may be charges for parts or labor.

Our Marvin team is responsive and here to serve your needs, but if your local retailer hasn’t responded to your claim within 5 days, please send us a written notice. Once we receive your letter, Marvin will respond to your claim.

Please include the following information in your letter:

• Your name
• Your address
• Day-time phone number, including area code
• Date of purchase of your product
• Marvin serial number
• Retailer or distributor name where you purchased your Marvin windows and doors
• Specific description of problem
• Action that you’ve taken or contact you’ve made with your local retailer or distributor

How to Identify a Marvin Window or Door

For Products Manufactured after November 2003

Marvin products manufactured after November 2003 feature a laser etched logo and product identifiers. The etching is found on the interior of the glass, in the corner of the window sash, or door panel. This etching contains the following:

For Products Manufactured before November 2003

For window products manufactured before November 2003, examine the silver-colored spacer bar between the panes of insulating glass. The spacer bar runs along the outside perimeter of the glass. If the product was manufactured by Marvin, the spacer bar will bear an engraving that displays the Marvin name, and the last two digits identify the year of manufacture. The engraving may appear at any point around the perimeter of the glass.