Warranty

WARRANTY INFORMATION

At Marvin, we believe that delivering peace of mind to our customers should last beyond the initial purchase of our quality products. That’s why Marvin windows and doors are covered by our industry-leading Limited Warranty. We stand behind every product with a goal to inspire better ways of living for our customers.

View Warranty Documents

Marvin Limited Warranty, effective 2019-07-25

Marvin High Altitude Limited Warranty Supplement, effective 2019-07-25

Warranty Claims

If you have a warranty claim, please contact the retailer you purchased your Marvin window or door products from. They will be most familiar with your purchase and/or project. Make sure you provide the serial number. (It is found directly on your Marvin window or door products.) For details, see How to Identify Marvin Products listed below.

To find the name and location of your local retailer, you can search the Marvin Canada locator or call your Regional Office to find the one nearest you.

Ontario
Tel: 833-286-6051
serviceont@marvincanada.com

Quebec (Montreal)
Tel: 514-735-7500
quebec@marvincanada.com

Atlantic Canada (Halifax)
Tel: 902-443-3373
atlantic@marvincanada.com

Prairies (Ab/Sask/Mb)
Tel: 403-726-1575
calgary@marvincanada.com

British Columbia
Tel: 250-765-6483
bc@marvincanada.com

The retailer’s service representative will help you determine if your concern is covered under warranty. Please note, if a repair or replacement of materials is required, there may be charges for parts or labor.

Our Marvin team is responsive and here to serve your needs, but if your local retailer hasn’t responded to your claim within 5 days, please send us written notice. Once we receive your letter, Marvin will respond to your claim.

Please include the following information in your letter:

  • Your name
  • Your address
  • Day-time phone number, including area code
  • Date of purchase of your product
  • Marvin serial number
  • Retailer or distributor name where you purchased your Marvin windows and doors
  • Specific description of problem
  • Action that you've taken or contact you've made with your local retailer or distributor

Send to:
Marvin Canada
Head Office
Warranty Department
1455 Courtneypark Drive East
Mississaugu, ON L5T 2E3

How to Register Your Marvin Products

There are 2 ways to register your Marvin products:

  • Complete an Online Registration
  • Return the Warranty Information Form included with your Marvin windows and doors via Post Canada. A detachable form can be found on the back page of the Installation Instructions delivered with your Marvin products.

COMPLETE ONLINE REGISTRATION

How to Identify a Marvin Window or Door

For Products Manufactured after November 2003

Marvin products manufactured after November 2003 feature a laser etched logo and product identifiers. The etching is found on the interior of the glass, in the corner of the window sash, or door panel. This etching contains the following:

Example
Glass manufacturer-Plant Year CIG-G 03
IG glass certification abbreviations IGCC@CBA IGMAC
Serial Number C03604162118
NFRC Number NFRC-007/010/246/247
Manufacturing Company Marvin Windows and Doors

 

For Products Manufactured before November 2003

For window products manufactured before November 2003, examine the silver-colored spacer bar between the panes of insulating glass. The spacer bar runs along the outside perimeter of the glass. If the product was manufactured by Marvin, the spacer bar will bear an engraving that displays the Marvin name, and the last two digits identify the year of manufacture. The engraving may appear at any point around the perimeter of the glass.